SHIPPING AND RETURNS

After placing your order, you will receive an order confirmation within this shop-system. We will check your order for plausability, your adresses and send you an manual order confirmation with all the informations you need for payment
and shipping informations.

SHIPPING RATES:
In Germany: EUR6,90 flat rate (delivery 1-2 working days).
In Europe: Check table (delivery 2-4 working days).
Rest of world: Check table or ask for transport charges.

PAYMENT TERMS:
In Germany: money order, PayPal.
Other Countries: prepayment only.
Please note: Only products not longer than 150cm can be shipped outside germany!



OUR RETURNS POLICY
The following right to cancel does not apply for sealed goods (books, posters, photographs, audio recordings, video recordings, software on all kinds of data carriers) if you open or damage (unseal) the packaging.You are no longer bound to your order if you cancel it within 2 weeks of receiving the goods. Cancellation need not include an explanation but must be made in writing on a permanent data carrier or by returning the actual article. Maintenance of this deadline means timely dispatch of your cancellation to ALUNOVO, Koelner Str. 16, D-40764 Langenfeld, Germany.
In the event of a cancellation, we will remunerate any payments already received upon receipt of the returned merchandise. You are obliged to return to us the goods - for which the risk will be borne by us - if you have not already done so when sending us your letter of cancellation. You will be responsible for bearing the costs of returning the goods

In the case of queries regarding returns, please
- Send an e-mail to alunovo@alunovo.de or
- Telephone Customer Service on +49 2173 1066170.

In case of non-packageable goods (over 30 kg) the right of return can be exercised by declaring the request for return in writing, e.g. by postcard. The timely dispatch of the goods or of the request for return shall suffice to comply with the time-limit.

In the event that prior to the return the bought article has not only been inspected but also used by the Customer as intended, ALUNOVO shall be entitled to claim compensation for the loss of value incurred by such use. In order to avoid compensation, please handle goods with care and avoid traces of use.

Excluded from the right of return are goods which were made according to the specifications of the Customer or goods which - due to their nature – cannot be returned.

The costs of the return have to be borne by the Customer. However, this does not apply in cases where consumer has a statutory right to cancel the contract (e.g. because the goods are defective).If you are not completely satisfied with a product purchased, return it within 30 days of receipt for a replacement copy or a full refund. For your protection we recommend that you use a recorded delivery service. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. Please package the item securely and send it to us with the delivery slip to Alunovo - Juergen Hedrich at the address below.