CONDITIONS OF USE

General Terms & Conditions
(Version February 2008)

1. Scope
The following terms and conditions shall exclusively apply to offers and deliveries of the
following websites: www.alunovo.com, www.alunovo.de, www.wintools.de.

2. Customers
ALUNOVO only enters into agreements with Customers who are either
a. individuals having full legal capacity and are over 18 years of age, or
b. legal entities resident or having registered offices in Germany, a member state of the EU or Switzerland.
ALUNOVO reserves the right to rescind the contract within 7 days if an offer of other individuals or entities than those mentioned above was accepted by mistake.

3. Contract
A contract between ALUNOVO and the Customer will be concluded by the order of the Customer, on the one hand, and the delivery of the ordered articles by ALUNOVO, on the other hand. Upon receipt of the order, ALUNOVO will immediately send Customers an e-mail confirming this receipt.

4. Returns
4.1. The following right to cancel does not apply for sealed goods (books, posters, photographs, audio recordings, video recordings, software on all kinds of data carriers) if you open or damage (unseal) the packaging.You are no longer bound to your order if you cancel it within 2 weeks of receiving the goods. Cancellation need not include an explanation but must be made in writing on a permanent data carrier or by returning the actual article. Maintenance of this deadline means timely dispatch of your cancellation to ALUNOVO, Koelner Str. 16, D-40764 Langenfeld, Germany.
In the event of a cancellation, we will remunerate any payments already received upon receipt of the returned merchandise. You are obliged to return to us the goods - for which the risk will be borne by us - if you have not already done so when sending us your letter of cancellation. You will be responsible for bearing the costs of returning the goods
4.2.In the case of queries regarding returns, please
- Send an e-mail to alunovo@alunovo.de or
- Telephone Customer Service on +49 2173 1066170.
4.3. In case of non-packageable goods (over 30 kg) the right of return can be exercised by declaring the request for return in writing, e.g. by postcard. The timely dispatch of the goods or of the request for return shall suffice to comply with the time-limit.
4.4. In the event that prior to the return the bought article has not only been inspected but also used by the Customer as intended, ALUNOVO shall be entitled to claim compensation for the loss of value incurred by such use. In order to avoid compensation, please handle goods with care and avoid traces of use.
4.5.Excluded from the right of return are goods which were made according to the specifications of the Customer or goods which - due to their nature – cannot be returned.
4.6. The costs of the return have to be borne by the Customer. However, this does not apply in cases where consumer has a statutory right to cancel the contract (e.g. because the goods are defective).

5. Delivery
5.1. The costs for packaging, delivery and postage regardless of the order value is levied for each order according to size, weight and destination.
5.2. Goods are usually delivered within 14 days. If an article of an order is not available for immediate delivery, it will be delivered separately.

6. Prices & VAT
6.1. All the prices for goods on the ALUNOVO website includes VAT at the relevant prevailing rate on the day of billing.
6.2.Our invoice will display not only the price for the goods in Euro but also any other elements of the ultimate price charged (i.e. VAT, delivery costs)
6.3. In the case of trade orders, the invoice also includes VAT, which is listed separately.

End of Conditions of Use